Privacy Policy

Who We Are

graciously (Love Made Visible Inc.) provides an AI Sales Agent that helps businesses communicate with prospects and customers via voice and text.

Who This Is For

This applies to:

• Businesses evaluating graciously through demos
• Businesses using graciously as customers
• Business users and staff interacting with our platform

What We Collect

When You Request a Demo

• Contact information (name, phone, email)
• Information about your business and goals
• Demo call recordings and transcripts

When You Become a Customer

• Account and billing information
• Call recordings and transcripts from your AI agent's conversations
• Business configuration (how you want your AI agent to communicate, your service offerings, scheduling preferences)
• Data from connected systems like your CRM and calendar

As we develop new features during our beta, we may collect additional data types. We'll update this policy and notify you before collecting new categories of data.

How We Use Your Information

When You're Exploring (Demo)

• To show you how our AI works during a demo
• To understand what people care about when exploring AI sales agent solutions

To Communicate With You

• If there's a potential match for our closed beta, we may reach out
• You can opt out anytime

When You're a Customer

• Deliver AI-powered communication on your behalf
• Book appointments and handle inquiries
• Send you service updates and support

To Improve Our AI

We review conversation data to improve our AI. This includes:

• Listening to calls to identify improvement opportunities
• Refining AI responses and behaviors
• Enhancing system instructions and configurations

Only authorized personnel access this data under confidentiality obligations.

SMS and Text Messaging

• You may receive SMS during your demo to show you how your future AI sales agent can perform across text and calls
• Message frequency varies

Opting Out or Getting Help

• Reply STOP or HELP to any message
• Contact us at george@graciously.ai

Standard message and data rates may apply.

Voice Calls and AI Disclosure

We record calls to deliver and improve our service. Recordings are retained unless you request deletion. We use this data to make our AI better for everyone, never for marketing to prospects.

AI-Powered Calls

Our AI agent handles calls on behalf of businesses. When our AI answers or places a call:

• We disclose that the caller is interacting with an AI
• Calls are recorded for service delivery and quality improvement
• Transcripts may be generated from recordings

Why We Record

Recording is how we understand what happened. Everything we provide—transcripts, summaries, insights, and improvements—comes from it.

Data Retention

We retain call recordings indefinitely to improve our AI and for research and development. If you want your recordings deleted, contact us at george@graciously.ai.

How We Protect Your Information

• Encryption: Data encrypted in transit and at rest
• Access Controls: Limited to authorized personnel
• Confidentiality: All staff bound by confidentiality obligations
• Secure Infrastructure: Industry-standard cloud security
• Data Location: Your data is stored in the United States

Information Sharing

We will never sell your personal data.

We share information only with:

• Service Providers: To operate our platform
• At Your Direction: When you ask us to connect with other systems
• Legal Requirements: When required by law

All service providers operate under data processing agreements.

Your Rights

You can:

• Access: Request a copy of your data
• Correct: Ask us to fix inaccurate information
• Delete: Request removal of your data
• Change Preferences: Update how we communicate with you

Contact: george@graciously.ai

California Privacy Rights (CCPA)

California residents have the right to:

• Know what personal information we collect
• Request deletion of personal information
• Opt-out of the sale of personal information (we don't sell it)
• Not be discriminated against for exercising these rights

Changes to This Policy

We may update this policy as our services evolve. When we do:

• We'll update the "Last Updated" date
• For significant changes, we'll notify you directly

Contact Us

Email: george@graciously.ai

Website: https://graciously.ai